Refund policy

Returns and refunds

14 days. If the piece isn't right, email plainlyjewelry@gmail.com within 14 days of delivery and we'll sort it out.

Tell us what happened. Depending on the situation we may ask you to send the piece back, and we'll tell you before you do anything. We won't make you guess or chase us for an answer.

Damaged or wrong item: send a photo. Replacement or refund, your call. No 14-day limit on this one.

Refund timing: processed within 2 business days of approval. Your bank takes another 5 to 10 to post it.

What we don't cover: normal wear over time, or damage from something the piece wasn't built for. We say our pieces handle water, sweat, and daily wear, and we mean it. We don't claim they survive being run over.

Questions: plainlyjewelry@gmail.com